The online program sets the stage
The online program consists of 10 audio-visual modules, covering a variety of topics and varying in length from four to 11 minutes. Spokespeople view the modules and complete a five-question quiz at the end of each.
It takes about two hours to complete, which can be done in one session or over a series of logins.
When they earn a combined score of 45/50 on the quizzes, spokespeople earn a Certificate of Completion for the program. As one participant put it: "There is content to be mastered here, which makes the learning process worthwhile."
More than 1,800 people have completed the online program in English and French since it was introduced. The feedback has been overwhelmingly positive.
The most common comment from participants: “This is the best online training I’ve ever taken.”